Returns Policy

Concepteller return policy applies to following scenarios:

• If the wrong product is delivered.

• In the event that the product you received has a flaw or problem.

• If you change your mind about your purchase, you may return the item in its original condition and packaging within 07 days of the receipt of the product for a full refund or exchange.

Return Process

• Contact Us: Within 7 days of receiving your order, contact us on our Whatsapp number ‪+92 --------------. (Kindly leave a message highlighting the issue and our team will get back to you shortly).

• Provide Proof: Submit the unboxing video showing the issue.

• Approval: Receive return instructions.

• Return Shipment: Follow the instructions to return the product.

Shipping Policy

We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation call / e-mail with details of your order. It will then be our priority to swiftly dispatch your order. We offer reliable and efficient shipping methods to deliver your order. The estimated delivery timeframes are as follows:

• Standard Shipping: Delivery within 3-5 business days.

• Please note that these timeframes are approximate and may vary depending on factors beyond our control, such as customs clearance, weather conditions, or other unforeseen circumstances.

• We will make reasonable efforts to ship the products to the address provided by you during the checkout process. Shipping costs and estimated delivery times are provided on our website and may vary depending on the destination and shipping method.

• The customer is responsible for providing accurate and complete shipping information.

• We will not be responsible for any delays caused by incorrect shipping information.

Shipment Tracking

We provide order tracking facilities for all shipments. Once your order is shipped, you will receive a confirmation call/email with a tracking number and instructions on how to track your package. You can visit shipping provider and enter the tracking number to monitor the status and location of your shipment.

Delivery Attempts and Receiving Your Order

Our shipping partner will make multiple attempts to deliver your package to the provided shipping address. If no one is available to receive the package, a delivery notification will be left, and you will be contacted to arrange a suitable delivery time. Please ensure that the provided contact information is accurate and up-to-date to avoid any delivery delays or complications.