Replacement & Return Policy

Return Policy:

Concepteller return policy applies to following scenarios:

  • If the wrong product is delivered.
  • In the event that the product you received has a flaw or problem.
  • If you change your mind about your purchase, you may return the item in its original condition and packaging within 07 days of the receipt of the product for a full refund or exchange. Please note that original shipping fees are non-refundable and return shipping costs are the responsibility of the customer. 

To initiate a return or exchange, please contact our customer service team at conceptellershop@gmail.com to obtain a Return confirmation number. Returns or exchanges will not be accepted without prior confirmation.

Once we receive the returned product, we will inspect it to make sure it meets the above criteria. If the product meets the criteria, we will process the return or exchange as requested. 

Upon inspection and approval of your return item by our team, the refund will be processed within 7 to 10 working days. You will be informed via WhatsApp once the refund has been initiated.

Return Process:

  • Contact Us: Within 7 days of receiving your order, contact us on our Whatsapp number ‪+92 324 3503773. (Kindly leave a message highlighting the issue and our team will get back to you shortly). 
  • Provide Proof: Submit the unboxing video showing the issue.
  • Approval: Receive return instructions.
  • Return Shipment: Follow the instructions to return the product.

How to Return Item:

Ship the parcel back to our Official Address (parcel shipping will be borne by the customer):

Name: Concepteller Shop

Address: Bilal Ganj, Lahore.

Contact: +92 324 3503773

Please mention your name, receiver's name, and order ID on the parcel for reference

If your return application is approved after inspection, you will receive a refund number.

Please note that if your return is approved but the parcel returned has missing accessories/items/packaging, the respective amount will be deducted from your refund.

Refund/Replacement: Processed after inspection.

Replacement Policy:

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product.
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Concepteller team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Concepteller.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.

A product will not be replaced under the following circumstances:

  • Physical damage not notified within 24 hours of receiving the product
  • An electrical surge or any damage caused by the user.

Cancellation Policy:

  • Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.

Product Pricing:

  • Prices are subject to change without advance notice.
  • All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.

Delivery Charges:

  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.