Shipping and Delivery Policy

Thank you for shopping with us! We are committed to providing a seamless shopping experience and ensuring your order is delivered safely and efficiently. Please take a moment to review our shipping policy for deliveries within Pakistan.

We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation call / e-mail with details of your order. It will then be our priority to swiftly dispatch your order.

Shipping Methods and Timeframes: 

We offer reliable and efficient shipping methods to deliver your order. The estimated delivery timeframes are as follows:

  • Standard Shipping: Delivery within 3-5 business days.
  • Please note that these timeframes are approximate and may vary depending on factors beyond our control, such as customs clearance, weather conditions, or other unforeseen circumstances.
  • We will make reasonable efforts to ship the products to the address provided by you during the checkout process. Shipping costs and estimated delivery times are provided on our website and may vary depending on the destination and shipping method.
  • The customer is responsible for providing accurate and complete shipping information.
  • We will not be responsible for any delays caused by incorrect shipping information.
  • We process and ship orders Monday through Saturday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.
  • All products are checked before being dispatched by one of our employees.

Shipping Costs

Shipping costs are determined based on the weight, dimensions, and destination of the items in the order. The shipping fee will be charged along with the purchase amount. 

The rates are categorized as follows:

Weight-Based Nationwide Shipping:

·          Small Item: 250 Rs

·          Medium Item: 380 Rs

·          Large Item: 500 Rs

These rates are final and will be applied as the shipping cost to the customer.

If a customer chooses free delivery or the "allow to open" offer, the delivery fee will be adjusted accordingly in case of a return.

Order Processing Time: 

Once your order is successfully placed and payment is confirmed, our team will process it within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer, but we will notify you in such cases.

Shipment Tracking: 

We provide order tracking facilities for all shipments. Once your order is shipped, you will receive a confirmation call/email with a tracking number and instructions on how to track your package. You can visit shipping provider and enter the tracking number to monitor the status and location of your shipment.

Shipping Partners

We have currently partnered with Call Courier, BlueEx, PostEx & Leopards Courier

Tracking and Enquiries

Please track your order details on Concepteller through Track your Order page or directly through our delivery partners’ websites using your tracking number provided.

Call Courier

BLUE EX

LEOPARDS

Post Ex

Our delivery partners’ contact information can be found on their websites.

Parcels Damaged in Transit

If you notice that a parcel is damaged during transit, please refuse to accept it from the courier if possible and notify our customer service team. If the parcel was delivered while you were away, kindly reach out to customer service for further instructions.

Customer service

For all customer service enquiries, please email us at conceptellershop@gmail.com or contact us through call or WhatsApp at our business number ‪+92 324 3503773.

Delivery Attempts and Receiving Your Order: 

Our shipping partner will make multiple attempts to deliver your package to the provided shipping address. If no one is available to receive the package, a delivery notification will be left, and you will be contacted to arrange a suitable delivery time. Please ensure that the provided contact information is accurate and up-to-date to avoid any delivery delays or complications.

In case of any issues with the delivery or if you haven't received your package within the estimated timeframe, please contact our customer support team, and we will assist you in resolving the matter promptly.

Shipping Restrictions: 

We currently ship within Pakistan only and do not offer international shipping. Additionally, please note that we cannot deliver to P.O. Box addresses. Kindly provide a physical address for delivery purposes.

Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly e-mail conceptellershop@gmail.com call us at Whatsapp number ‪+92 324 3503773 or WhatsApp us at Whatsapp number ‪+92 324 3503773 Make sure you have your order number (provided to via email when you place your order) when you call or email us.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund in case of advance payment.

Order Cancellations and Modifications: 

If you need to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request. However, please note that once the order has been shipped, we won't be able to make any changes or cancel the order.

Returns and Refunds: 

For information on our return and refund policy, please refer to our dedicated "Return Policy" page on our website.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help!

Note:

This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website for the latest updates.